FAQs

Q: Are your products safe for sensitive skin?

A: Yes! Our products are carefully crafted with skin-loving ingredients that are gentle and nourishing. We recommend doing a patch test before full use, especially if you have sensitive skin or eczema.

Q: Do your products contain preservatives?

A: Yes — we use skin-safe preservatives like Optiphen to help extend shelf life and keep your products fresh and effective.

Q: What is the shelf life of your Body Frosting?

A: Our Body Frosting has a shelf life of 6–12 months when stored in a cool, dry place. For best results, avoid introducing water into the jar and always use clean hands or a spatula.

Q: What should I do if I receive a damaged product?

A: If your order arrives damaged, please email us at Loveskinpoetry@gmail.com within 24 hours of delivery and include clear photos of the damage. While shipping carriers are responsible for handling, we’ll gladly send a free replacement — you’ll just need to cover the shipping fee.

Q: Do you offer local pickup in Memphis?

A: Yes! Local pickup is available. You’ll receive instructions and a pickup window via email after checkout.

Q: Can this be eaten? It smells too good!

A:  We know it smells delicious… but no, don’t eat it! Our Body Frosting is for your skin, not your spoon.

Q: Can I use it on my face?

A: Our Body Frosting is designed for the body only. For best results, use below the neck and keep that buttery moisture where your skin needs it most!